Within a company’s communications plan are defined strategies, messages, and marketing and public relations tactics for reaching specific and targeted audiences. Much like a direct mail postcard, a press release, or an advertisement, social media is a tactic. The tactic of social media engagement can be employed to establish an expertise in a single area, or a niche in a certain vertical market. When working to demonstrating credibility via social media, it is referred to as building “social authority”. One of the principal, key components in successful use of leveraging social media for business is building social authority.
Social Media and Business Communications

Within a sales cycle (the time between customer initiation of the buying process and the point at which a final decision is made to purchase a product or service), social media plays a role in the information gathering process, customer’s perception of a brand, helping customers analyze their needs, and qualifying a product or service. Understanding how social media fits within the sales cycle helps explain why building social authority is a key component of the strategy behind social media engagement.
Without a strategy and objectives for reaching our target audiences, social media engagement becomes much less effective in supporting a business. The desired outcome is to influence perceptions and increase sales. Building social authority supports these outcomes by positioning a company or an individual as a reputable and valuable resource.
Carving Out Social Authority

Increasingly, customers make purchase decisions based on the information they learn about you and your company online. Just as you establish a professional office and let people know how to find it very clearly, you should establish a professional profile online and let people know about you or your company very openly.
In thinking about building authority via social media engagement, the various platforms available (Facebook, LinkedIn, Twitter, etc.) allow you to do various things. Some allow conversations to take place in the same way as a face-to-face conversation – creating a thought, sharing it out loud and engaging with the others in the room. Start with a strategy, begin a conversation, be genuine, and you will begin to increase your own influence through social media to meet your objectives.

Among her many accomplishments are the prestigious Communicator Award of Excellence from the International Academy of Visual Arts, the Web Marketing Association’s Legal Standard of Excellence WebAward and a Golden Web Award from the International Association of Web Masters and Designers. Laura frequently blogs on marketing and social media for ThePRLawyer.com and is a contributor to the National Law Review blog.
No comments yet.